Gallery Manager

This is a paid position and is currently filled.  The Gallery Manager serves on the SAAG Board of Directors.

Below is a list of tasks for this position.

• Oversee the SAAG Gallery Management Team (SGMT)

• Report directly to the Executive Board of Directors and President on a regular basis

• Represent the SGMT in Board meetings by presenting the status of each Gallery Committee

• Work with Center Management to uphold lease

• Work with the SGMT to ensure each Manager and Coordinator has trained a member as a backup

• Update/maintain Cashier Book of Instructions

• Update/maintain Customer Relations processes and procedures

• Train all staff on best practices for sales

• Schedule and conduct quarterly forum meetings and New Artist Orientations

• Coordinate with the SGMT to create unified material for trainings

• Provide the Newsletter Coordinator with upcoming training session information and/or other Gallery information

• Work with the Merchandising Manager and the Merchandising Committee by assisting wherever needed

• Create and maintain New Artist Welcome Packet, both paper and electronic, and incorporate updated procedures from the Executive Board, Board of Directors, Coordinators, Managers, and/or the SGMT as needed  

• Provide artists with feedback on performance of shift duties including, but not limited to, clerical errors, cleaning the gallery, conversations with customers, and conversations among artists

• Maintain security protocol for the Gallery

• Work with POS & Inventory Manager to maintain codes and resolve POS and/or artists’ point of sale issues      

• Utilize POS reporting to spot training trends 

• Work with Shift Calendar Manager to discuss Gallery staffing

• Assist with conflict resolution 

• Refer artists’ inquiries to the appropriate manager

• Manage Pass On Book

• Manage Suggestion Box and discuss with the SGMT 

• Handle any customer issues e.g., returns that cannot be resolved by the cashier